Privacy Policy

Last updated: October 5, 2026

Rosewood Closet ("Rosewood Closet," "we," "us" or "our") operates rosewoodcloset.com and provides the products, content, features and services available through the website (collectively, the "Services"). Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit the website, place an order, contact us, subscribe to marketing or otherwise interact with the Services. If this Privacy Policy conflicts with our Terms of Service regarding the handling of personal information, this Privacy Policy controls.

By using the Services, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Services.

Personal information we collect

"Personal information" means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.

Depending on how you interact with Rosewood Closet, we may collect or process:

• Contact information, such as your name, email address, telephone number, billing address and shipping address.
• Order and transaction information, such as products viewed or purchased, items added to your cart, order history, payment status, returns, cancellations and shipping details.
• Payment information. Payments are processed by Shopify and other authorized payment providers. Rosewood Closet does not directly store your complete payment-card number or security code.
• Account information, if customer accounts are available, including login credentials, preferences and settings.
• Communications, including information you provide when contacting customer support, submitting a request or leaving a product review.
• Device and usage information, such as your IP address, browser type, device identifiers, network connection and how you browse or interact with the website.
• Marketing preferences, including whether you have subscribed to or unsubscribed from promotional communications.

Please do not send payment-card details, passwords or other highly sensitive information through ordinary email or contact forms.

How we collect personal information

We may collect personal information:

• Directly from you when you browse, make a purchase, create an account, subscribe, submit a review or contact us.
• Automatically through cookies, pixels and similar technologies when you use the website.
• From Shopify and service providers that help us operate the store, process payments, prevent fraud, fulfill orders, deliver packages, provide analytics or support marketing.
• From advertising, social-media or other business partners where permitted by law.

How we use personal information

We may use personal information to:

• Provide and improve the Services.
• Process payments and complete purchases.
• Produce, fulfill, ship and track made-to-order products.
• Communicate about orders, delivery, support requests, policy changes or account activity.
• Process eligible cancellations, refunds, replacements or other resolutions under our store policies.
• Personalize the website and recommend relevant products.
• Send promotional communications when you have consented or when otherwise permitted by law.
• Measure website performance and understand how customers use the Services.
• Detect, investigate and prevent fraud, abuse, security incidents or unlawful activity.
• Comply with legal obligations, enforce our policies and protect our rights and the rights of customers or others.

Cookies and similar technologies

We and our service providers, including Shopify, use cookies and similar technologies to operate the website, remember preferences, understand website performance, prevent fraud and, where permitted, personalize content or advertising.

Where required, non-essential cookies are used only after you provide consent. You can accept, decline or manage eligible cookies through the cookie-preference controls on our website. You may also adjust your browser settings, although blocking certain cookies may affect website functions.

How we disclose personal information

We do not disclose personal information indiscriminately. We may disclose information where reasonably necessary to operate the store or as permitted or required by law, including:

• To Shopify, which hosts the store and processes information needed to provide and improve the ecommerce Services.
• To payment processors and fraud-prevention providers to authorize payments, process transactions and protect against misuse.
• To production, fulfillment, shipping and delivery providers so they can manufacture and deliver your order.
• To technology, analytics, customer-support, email and marketing providers that perform services on our behalf.
• To professional advisers, insurers, regulators, courts, law-enforcement agencies or other parties when necessary to comply with law, respond to valid legal process, establish or defend legal claims, or protect safety and rights.
• In connection with a legitimate business transaction, such as a reorganization, financing, merger, sale or transfer of all or part of the business.
• When you direct us to disclose information or otherwise provide consent.

Service providers may process information only for the services they provide and are subject to their own legal and contractual obligations. Third-party services and links are governed by their own privacy practices.

Shopify and other service providers

Shopify collects and processes information about your access to and use of the Services to host the store, facilitate checkout, provide security and improve its services. Information may be processed in countries other than the country where you live.

You can learn more in the Shopify Consumer Privacy Policy and submit certain Shopify-related privacy requests through the Shopify Privacy Portal.

Targeted advertising and privacy choices

Depending on your location and the technologies used on the website, you may have the right to opt out of certain uses of personal information for targeted advertising or activities defined by applicable law as a "sale" or "sharing" of personal information.

You can manage eligible choices through our cookie-preference controls or visit our Data Sharing Opt-Out page. Where applicable, we also recognize the Global Privacy Control signal for the browser and device sending it.

Marketing communications

If you subscribe to promotional emails, you can unsubscribe at any time by using the unsubscribe link in an email. Unsubscribing from marketing does not prevent us from sending transactional or service messages about an order, account or support request.

Data security and retention

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Services, maintaining business and tax records, resolving disputes, preventing fraud and complying with legal obligations. Retention periods vary depending on the type of information and applicable requirements.

International transfers

Rosewood Closet, Shopify and our service providers may transfer, store or process personal information outside your province, state or country. Privacy laws in those locations may differ from those where you live. Where required, appropriate legal safeguards are used for international transfers.

Your privacy rights

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Withdraw consent where processing is based on consent.
• Receive a portable copy of certain information.
• Object to or restrict certain processing.
• Opt out of targeted advertising or certain activities defined as a sale or sharing.
• Appeal a decision concerning a privacy request, where applicable.
• Make a complaint to the privacy or data-protection authority where you live.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before completing a request. We will not discriminate against you for exercising an applicable privacy right.

To make a request, contact us through our Contact page. Requests relating specifically to Shopify's independent processing may also be submitted through the Shopify Privacy Portal linked above.

Children's privacy

The Services are intended for a general audience and are not directed to children under 13 or any higher minimum age required by applicable law. We do not knowingly collect personal information from children below the applicable age. A parent or guardian who believes a child has provided personal information may contact us to request its deletion.

Third-party links

The website may contain links to third-party websites or services. We do not control and are not responsible for their privacy, security or content. Review the privacy policies of any third party before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technologies, Services or legal obligations. We will post the revised version on this page, update the "Last updated" date and provide any additional notice required by law.

Contact us

For questions, complaints or privacy requests, contact Rosewood Closet through our Contact page.